Amos

DemosTicket desk

Ticket deskEvery ticket gets five answers in one call: does it cancel, which team, how urgent, does it want money back, and how much. Pick any ticket to see Amos next to the label and two large models.

recorded run

  • Amos 1 Large

    99.4

    $0.36 / 1k · the baseline · 0.88 s / ticket

  • GPT-6.1 Sol

    98.9

    $1.25 / 1k · 3.5× the cost · 1.91 s / ticket

  • Claude Opus 5.5

    97.9

    $3.27 / 1k · 9.1× the cost · 3.81 s / ticket

145 tickets in 9 languages. Quality is the share of answers matching the label each ticket was written with; cost per 1,000 tickets; recorded run, answers as each API returned them.

reading the inbox · Amos 1 Large · one call per ticket · recorded

#1001 · Lucía Moreno · ES

Consulta sobre el estado de mi pedido

Hola, quería consultar dónde está mi pedido físico, el número ORD-58317. La fecha prevista de entrega ya pasó y todavía no lo he recibido. ¿Podrían revisar el estado y decirme cuándo llegará? Gracias.

QuestionAmos 1 LargeLabel
CancelsNo · 96%No
Teamshipping · 94%shipping
Urgencynormal · 63%normal
Wants money backNo · 97%No
Amount“Podrían revisar el estado y decirme cuándo llegará” · 0%none
Tickets read
0 of 145
Matched the label
–
Cancellations found
0
The request each ticket gets: five questions, one callShow
POST /v1/systemone
{
  "model": "amos-1-large",
  "state": "From: … Subject: … the ticket text",
  "questions": {
    "cancel": {
      "type": "noul",
      "instructions": "The customer wants to cancel their subscription or account."
    },
    "team": {
      "type": "choice",
      "instructions": "Which team should handle this ticket?"
    },
    "urgency": {
      "type": "score",
      "instructions": "How urgent is this ticket?"
    },
    "refund": {
      "type": "noul",
      "instructions": "The customer asks for money back."
    },
    "amount": {
      "type": "span",
      "instructions": "How much money does the customer say they were charged or are owed?"
    }
  }
}